STORE POLICY
To make your search easier, we have divided our products into central categories. Some categories also have a subcategory tree, which appears in the left column of your screen. Our aim is to reach the final product with fewer clicks.
In case you are looking for something specific, use the "product search", which will lead you directly to your specific choice.
"Aeroponic.gr" makes every effort to provide high quality services but nevertheless is not responsible for any errors in prices and product features and cannot guarantee that there will be no downtime of the website or "human" errors in updating / indication of the price of a product.
For the safety and effectiveness of your purchases, we request that if you find out that a product is offered at an unusually low or high price in relation to its market value,
before proceeding to the order to contact with us by phone 210 5909800 or by the e-mail form in our website. We also recommend that before you make purchases from our online store to visit the sections "Shipping & Delivery Costs" and "Payment Methods" where you will find out useful information about the process and how to purchase products.
Withdrawal / Return - Product Replacement
You have the right to return the products you bought and request their replacement:
a) in all cases in which with proven fault of aeroponic.gr were sold incorrect products or products of poor and defective quality (error in receiving the order, in the invoicing, in the shipment, damaged during transport)
b) in all cases in which there was a problem / actual defect in the product (operation or quality) which is covered by the product guarantee and if the guarantee has been given by aeroponic.gr. This provision does not cover products covered by third party warranties such as the manufacturer of the product or his dealer.
In any case and for all the above cases, the maximum return period for replacement may not be extended beyond ten (10) calendar days from the date of receipt.
In addition, for all cases the product to be replaced-repaired must be accompanied by the original proof of purchase.
For all the above cases the products for replacement- repair must be in the received condition by the customer, complete and without damages and their packaging must be the one that normally accompanies the product and in excellent condition, along with all documents which accompanied the product (eg DAT, Retail Rep. etc.). Before any return, it is recommended to consult and communicate with the store.
In any case, return and replacement is possible under the following conditions:
1. Communicate with the Online Store the same day or the next working day.
2. The product has not been used or its packaging has not been opened.
3. The product must be accompanied by all the necessary documents that prove the transaction (eg DAT, Retail Rep. Etc.).
The customer may deliver, with the above terms, the product either to our physical store or send it to us at his own expenses of return / transfer costs.
In case they are not returned within ten (10) calendar days then the store has the right to deny any return and replacement.
We inform you that we do not accept returns in open products packages , such us liquid or solid nutrients, soil or other substrates, batteries, lamps, plants, as well as any product that has been modified/washed/used. Delivery, assembly and other services fees are not refundable.
Order cancellation
The order can be canceled in the following cases:
1. Before the order is completed, during the electronic ordering process you can press the "Cancel" button located at the bottom left of your screen. Clicking on it automatically stops the ordering process.
2. If the online order has been completed but the product has not been shipped yet, you can call 210 5909800 and one of our partners will undertake the cancellation of your order.
3.After receiving the product, call us at 210 5909800 or contact us via the email form on the website, explaining the reason you wish to cancel the order. One of our partners will assist you immediately and inform you about of all your options.